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Terms Conditions That Shape Your buji99 Account

We built these terms to cover the account flow, payment channels and platform access across eligible Bangladesh regions. Read them before you deposit via bKash, Nagad or Rocket so you know what applies to your wallet and how we handle disputes.

Account eligibilityPayment rulesWithdrawal verificationDispute resolutionRegional compliance

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GET HELP

How to Contact Us About These Terms

If any clause in these terms is unclear or you need to dispute a transaction, reach us through live chat, email or the in-platform help form. We aim to respond within hours during business days and log every query for follow-up. Include your account email and a clear description of the issue so we can investigate faster.

Live chat Open the chat widget in the bottom corner of any page and describe your terms question. An agent reviews your account status and explains how the relevant clause applies to your situation.

Email support Send your question to our support email with your registered account email in the message. We reply with a written explanation and, where needed, attach documentation that clarifies the policy.

Help centre Browse our help articles for summaries of common terms questions, including account eligibility, payment-source rules, withdrawal verification steps and dispute escalation. Each article links to the full terms section.

DEPOSIT & WITHDRAWAL

How We Handle bKash, Nagad, Rocket Transactions

Deposits must come from a payment account in your own name. We reject third-party transfers and return the funds where possible. Minimum and maximum limits vary by method and appear on the cashier page. Withdrawals require the same payment channel you used to deposit unless that method is unavailable, in which case we offer an alternative. We process withdrawal requests after identity verification; timing depends on your payment provider's clearing schedule.

Own-name deposits only Send funds from a bKash, Nagad or Rocket account registered in your name. Third-party deposits breach these terms, and we return the money to the source account or hold it pending ownership proof.

Withdrawal verification We verify your identity and payment-source ownership before releasing your first withdrawal. Subsequent requests clear faster once your documents are on file and your payment method is confirmed.

Transaction limits Deposit and withdrawal floors and ceilings are published in the cashier and vary by payment method. Limits reflect the operational range of each provider and may change with notice on the relevant page.

What Gets an Account Suspended or Closed

buji99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We close accounts that engage in fraud, collusion, bonus abuse, chargebacks without cause, or use of automated betting software. Sharing accounts, registering multiple profiles, or depositing from stolen payment credentials all breach these terms. If we detect prohibited activity, we suspend the account, investigate transaction history,

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confiscate any balance linked to the breach, and may report the matter where local law requires. You have the right to appeal a suspension through our support channel by providing evidence that contradicts our findings. We review appeals within a reasonable timeframe and reinstate accounts when
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the evidence supports it. Repeated violations or refusal to cooperate with verification results in permanent closure with no further appeal.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REGISTRATION RULES

How Account Eligibility and Verification Work

Your account starts with a mobile number and email; we send an OTP to confirm both. One person, one account. If we detect duplicate registrations from the same device, payment source or household, we close the newer accounts and may forfeit any balance. You must be of legal age under local law to register. We verify identity through document upload when you request your first withdrawal, and we cross-check payment-source ownership to prevent fraud.

One account per person

Register once with your own mobile number and email. Duplicate accounts from the same payment source, device fingerprint or address get closed and any winnings forfeited under our anti-fraud policy.

Legal-age requirement

You confirm you meet the legal-age threshold under local Bangladesh law when you create an account.

Identity verification

Upload a government-issued ID and a selfie when you request your first withdrawal.

Account security

Keep your password private and log out after each session on shared devices. If you suspect unauthorised access, contact support immediately so we can freeze the account and investigate transaction…

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What These Terms Cover and Where They Apply

buji99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms govern your use of the buji99 platform, including account registration, deposits through bKash, Nagad, Rocket and bank transfer, gameplay across slots, live tables and sportsbook markets, and withdrawal requests. Availability depends on your local law and eligible regions within Bangladesh. We reserve the right

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to verify your identity, device and payment source before processing any transaction. Your account remains your responsibility; sharing login credentials or using another person's payment method violates these terms and may result in account suspension. We update these terms periodically and notify active account holders via
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email or in-platform message. Continued use after an update means you accept the revised terms. Disputes are handled through our support channels; where local law permits, unresolved matters may be escalated to an alternative dispute-resolution process we specify. Certain game categories, payment methods or promotional offers
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may carry additional rules published on the relevant page. If any clause becomes unenforceable under local law, the rest of these terms remain in effect. We operate under the legal framework available to us in eligible regions and adapt our service where required by regulatory change.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

GAME RULES

How Slots, Live Tables and Sportsbook Bets Are Settled

Every game and bet is subject to the rules published by the provider or studio that supplies it. For slots like Crash Rocket and table games including Roulette FastLane, the outcome is determined by the provider's random-number generator or live dealer, and we display the result as reported. Sportsbook bets on cricket, football and other markets settle according to official match results and the terms shown when you place the wager. Voided bets return your stake. Technical faults that affect game integrity may lead to round cancellation and stake refund.

Provider rules apply

Slots, live tables and crash games follow the rules set by Pragmatic Play, Evolution, PG Soft and other studios we host.

Sportsbook settlement

We settle cricket, football, kabaddi and other sports bets using official match results.

Malfunction voids play

A technical error that corrupts game state, prevents outcome display or breaks communication with the provider server voids affected rounds.

Bet limits and acceptance

We publish stake limits per game and reserve the right to reject or limit bets that exceed our risk parameters.

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COMPLIANCE FRAMEWORK

How We Enforce These Terms Across Bangladesh Regions

We adapt our service to comply with local law in eligible Bangladesh regions and update our terms when regulatory guidance changes. Your data, including identity documents and transaction logs, is stored securely and used only for verification, fraud prevention and customer support. We do not sell your information to third parties. You may request a copy of your account data or ask us to close your account and delete your records where local law grants that right.

Regulatory adaptation

We monitor legal developments in Bangladesh and adjust account access, payment methods and game availability to stay within permissible bounds. Terms updates reflect those changes and apply to all active accounts.

Data security

Identity documents, payment details and transaction history live on encrypted servers. Access is restricted to compliance and support staff who need the data to verify accounts or investigate disputes.

Your data rights

Request a copy of your stored information or ask us to delete your account by contacting support. We process data-access and deletion requests in line with local law and our retention obligations.

Terms update notice

When we revise these terms, we post the new version on this page and send a notification to your registered email. Continued use of your account after the notice period means you accept the updated terms.

Terms & Conditions FAQ

Availability depends on local law and eligible regions. We adapt our service to comply with Bangladesh regulations, and account access may change if legal guidance shifts. Check the cashier page to confirm payment-method availability.

We reject third-party deposits and return the funds to the source account or hold them until you prove joint ownership. Repeated third-party transfers breach these terms and may result in account closure.

Identity verification prevents fraud and confirms that the payment account you used to deposit belongs to you. Upload a government-issued ID and a selfie; we match the names and approve your first withdrawal.

We email a notice when we publish revised terms and give you a reasonable period to review the changes. Logging in or placing a bet after that period means you accept the new version.

Yes. Contact support with evidence that disputes our findings. We review appeals within a reasonable timeframe and reinstate accounts when the evidence supports your case. Repeated violations result in permanent closure.

Technical errors that corrupt game state void affected rounds, and we refund your stake. If the malfunction is on the provider's side and they confirm the win, we credit your account once they report the correct outcome.

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