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Legal Terms for Your Account

We run buji99 under the legal framework that applies to our operating jurisdiction, and your access depends on where you connect from. This page explains how eligibility, account use, payment processing and dispute resolution work when you open an account with us.

Jurisdiction-dependent accessAccount terms clarityPayment processing rulesDispute resolution pathUser responsibility outline
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buji99 Legal Terms for Your Account
COMPLIANCE APPROACH

How We Handle Accounts and Data

Operating a real-money platform means we collect personal details, verify identities, process cross-border payments and store transaction records. Here's what we do with that information, how long we keep it, who sees it and how you request changes or deletion where local law permits.

Identity Verification

We ask for government ID and proof of address when you withdraw above a threshold or when payment patterns trigger a compliance check.

Payment Data Storage

bKash, Nagad and Rocket transaction references live in your account history for audit and dispute resolution. We do not store your mobile-wallet PIN or OTP codes.

Cookie and Tracking Use

We drop session cookies to keep you logged in and analytics cookies to see which game categories get the most traffic. You control non-essential cookies through the banner that appears on your first visit.

Data Retention and Deletion

Active accounts keep full transaction records for seven years to meet financial audit rules. If you close your account, we anonymize personal identifiers after ninety days but retain bet and payment records for regulatory compliance.

POLICY QUESTIONS

How to Reach Us About Legal Matters

When you need clarification on terms, jurisdiction questions or account restrictions, we offer three direct channels. Each connects you to the team that handles policy inquiries, eligibility checks and compliance requests so you get answers rooted in our actual operating framework rather than generic FAQs.

Live Chat Open the chat bubble in the account dashboard and select the legal or compliance category. Our support agents route jurisdiction and eligibility questions to the compliance desk during business hours, and you'll see response times listed in the chat header.
Email Inquiry Send account or terms questions to the support email shown in your account settings footer. Include your registered username and the specific clause or condition you want explained. Expect a written reply within two business days for most policy topics.
Help Centre Articles The policy section inside our help centre breaks down registration rules, payment-method legality, withdrawal conditions and age verification requirements. Each article links to the relevant terms paragraph so you can cross-check the official wording yourself.

Legal Terms You Asked About

Access depends on your local law and whether your region falls within our eligible service areas. We do not provide legal advice about Bangladesh gambling rules — you confirm legality when you register, and that responsibility sits with you alone.

We monitor regulatory updates and will notify affected accounts by email if we must suspend service in a territory. You'll have a withdrawal window to remove your balance before we close access, and we'll hold your transaction records under our retention policy.

Anti-money-laundering rules and payment-processor requirements force us to verify ownership before releasing funds. We check government ID, proof of address and sometimes payment-account screenshots to confirm the withdrawal goes to the person who deposited the money.

We share identity and transaction details with payment processors to clear deposits and withdrawals, and with regulators or law enforcement when a legal order requires it. We do not sell personal data to marketing firms or affiliate networks outside our platform.

Email our support desk with your bet ID or withdrawal reference and explain the issue. We review server logs, game-provider records and payment-processor responses, then reply with a resolution or escalation path within five business days for most cases.

Where your local law grants a right to deletion, email us with your username and a copy of your ID. We'll anonymize personal identifiers within ninety days but must keep financial transaction records for seven years under anti-fraud and audit rules.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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